Who we are
This notice relates to the website at thornervell.com, operated by Thornervell Systems Ltd, a company based at 14 Ashford Court, Birmingham B3 2JH, United Kingdom. References in this notice to "we", "us", and "our" are references to Thornervell Systems Ltd.
This notice explains how personal information that you provide to us when using this website may be handled. It describes our approach at the level of what can be stated accurately on the basis of this website's design. Where specific practices depend on operational details not reflected in this document, those matters should be confirmed directly with us.
Information we may collect
Information you provide voluntarily
If you use the enquiry form on thornervell.com, you provide us with information that may include your name, email address, the type of request, and the content of your message. This information is submitted by your email client when you complete the form. We receive it in our support inbox at [email protected].
Information collected automatically
Like most websites, thornervell.com may collect certain technical information automatically when you visit, including your approximate location, browser type, operating system, and the pages you view. The precise nature of automatic data collection depends on our hosting configuration and may change. We do not knowingly operate detailed user tracking through this website at present.
Information we do not collect
This website does not ask for, and does not collect, payment details, card numbers, account credentials for other services, or sensitive personal categories such as health data.
How we use that information
Information you provide through the enquiry form is used to respond to your request. We use the name, email address, and message content to understand what you are asking and to send a response.
Technical information collected automatically may be used to understand how the website is being used so that we can maintain and improve it. We do not use automatically collected information to identify you as an individual unless you have also submitted an enquiry.
We do not use the information collected through this website to send unsolicited communications, to build marketing profiles, or to share with unrelated third parties for commercial purposes.
Sharing and disclosure
We do not sell personal information. We may share information with third-party service providers that assist us in operating this website or handling enquiries, such as hosting providers or email services. Where we do so, we expect those providers to handle the information in a manner consistent with reasonable data protection standards.
We may disclose information if required to do so by law or in response to a valid request from a public authority. We do not make such disclosures voluntarily.
Retention
We retain enquiry correspondence for as long as is reasonably necessary to address the request and to maintain a record for our administrative purposes. Enquiries that result in no ongoing relationship are not retained indefinitely. If you wish to ask us to delete information we hold about you, please contact us using the details below.
Your rights
Depending on your location and the applicable legal framework, you may have rights in relation to personal information we hold about you. These may include the right to access, correct, or request deletion of that information.
We are not able to confirm compliance with a specific regulatory framework in this notice, as the applicable framework depends on circumstances that have not been independently assessed for this document. If you have a question about your rights or wish to exercise them, please contact us directly. We will respond as clearly and promptly as we are able.
Contact
For any question or request relating to this privacy notice or the information we hold about you, please contact:
Thornervell Systems Ltd14 Ashford Court
Birmingham B3 2JH
United Kingdom
Email: [email protected]
Telephone: +44 121 456 7890
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